Meta Facebook Ads Manager is an important computer program for advertisers and companies to design, control, and optimize their ad campaigns. However, users usually get annoyed with mistakes while attempting to remove images from their ads. If you are facing a Meta Facebook Ads error while deleting image, do not worry. The problem could be caused by numerous reasons such as system faults, permission problems, or restrictions.
In this in-depth guide, we will learn the most frequent causes for this mistake and give you clear solutions to assist you in correcting it.
Meta Facebook Ads Error While Deleting Image
The Meta Facebook Ads error while deleting an image may result from a number of reasons, complicating the modification of campaigns by advertisers.
- Platform Restrictions – Facebook does not allow modifications to images in running or already published ads.
- Technical Issues – Intermittent system issues within Ads Manager may disrupt deletion functionality.
- Inadequate Permissions – Users who lack complete admin rights might be unable to delete photos.
- Cache and Browser Problems – Malicious cookies, out-of-date browsers, or conflicting extensions can initiate problems.
- Inappropriate Image Types or Sizes – Facebook has strict image requirements, and non-conforming files might produce problems.
To fix this, advertisers would need to clear cache, access using a new browser, confirm admin rights, and check the system status on Meta. Duplicating the ad or calling for Meta support could be considered if the above doesn’t help.
How to Fix the Meta Facebook Ads Error When Deleting Image
1. Verify Image Format and Specifications
Meta has certain rules regarding ad images. If your image is not compatible with these standards, you will encounter problems while attempting to delete it.
Make sure that your image satisfies the following requirements:
- Supported formats: JPG, PNG
- Maximum file size: 8MB
- Minimum dimensions: 500×500 pixels
If your image is not according to these standards, attempt to re-upload it in the right format before you try to delete it again.
2. Delete on the Right Platform
Meta provides various tools to manage ads, like Facebook Ads Manager, Business Suite, and Creator Studio. If you posted an ad through Meta Business Suite, you might not be able to remove the image in Ads Manager.
Solution:
- Return to the platform on which you first created the advertisement.
- Try to remove the image from there instead of from Ads Manager.
- If the issue persists, create a duplicate of the ad and remove the photo in the second one.
3. Make Sure You Have Correct Permissions
Meta’s ad accounts exist in a Business Manager organization, with varied roles and permissions given to individuals.
To see your permissions:
- Open Meta Business Settings.
- Users > People
- Look to see if you have Admin Access or Editor Access on the ad account.
- If you don’t have enough permissions, ask the account owner for access.
If you don’t have admin rights, you won’t be able to delete images. An account administrator will need to either promote your role or delete the image for you.
4. Copy the Campaign and Delete the Image
If you are unable to delete an image completely, one solution is to duplicate the existing campaign and then delete the image from the duplicate.
Steps to replicate the ad:
- Go to Ads Manager.
- Choose the faulty ad.
- Click on Duplicate.
- In the duplicate, try to remove the image.
- If it works, disable the previous campaign and move on with the new one.
This trick aids in avoiding any system glitch for the original campaign.
5. Clear Cache and Update Browser
Your internet browser stores data to enhance the performance, but sometimes this cached data can contribute to errors.
To delete cache and cookies:
- Open your browser (Chrome, Firefox, or Edge).
- Go to Settings > Privacy & Security.
- Click on Clear browsing data.
- Select Cookies and Cached Images and clear them.
Also, make sure your browser is updated. Meta’s Ads Manager works best on the most recent versions of Google Chrome or Microsoft Edge.
6. Verify System Outages or Meta Bugs
At times, the Meta Facebook Ads error when deleting image may be caused by server outages or technical glitches on Facebook’s side.
To verify Meta system status:
- Go to https://metastatus.com/
- Check for any current technical issues with Ads Manager.
- If you have a system-wide issue going on with deletions of images, wait until Meta sorts this out.
7. Attempt Deleting the Image Using a Different Device
Occasionally, the problem can be related to the device. If you are unable to remove an image on your desktop, then try switching to your smartphone or another PC.
Steps to try:
- Open the Facebook Ads Manager App (iOS and Android).
- Locate the ad containing the image.
- Attempt to delete the image from the mobile platform.
- If the problem is with the browser, changing the device might solve it.
8. Contact Meta Support
If the above does not work, the last resort is to contact Meta’s customer support.
How to contact Meta Support:
- Go to https://www.facebook.com/business/help/.
- Click on Get Help and go to the Ads Manager section.
- Fill out a detailed request explaining the problem.
Include relevant details such as:
- Ad ID
- Campaign Name
- Screenshots of the error message
- Steps you have already attempted
- Meta’s support team will generally respond within 24-48 hours.
Avoiding Meta Facebook Ads Error When Deleting Image in Future
Avoid encountering the Meta Facebook Ads error when deleting image in the future using these best practices:
- Upload Images in Suggested Formats: JPG or PNG and never upload huge files.
- Have a Backup of Your Ads: Always keep a backup of your original image and ad settings before publishing.
- Use Meta Business Manager for Team Access: If multiple people manage your ads, ensure that everyone has adequate permissions.
- Track Facebook System Updates: Stay in the know about any Meta advertising policy updates and technical issues.
With these habits in place, you can cut down on mistakes and enjoy simpler ad management.
Final Thoughts
The Meta Facebook Ads delete image error is a nuisance, but by following the right troubleshooting process, it can be resolved easily. No matter if we are dealing with a platform restriction, a glitch, or permissions issue, solutions presented here will assist you in solving the problem.
FAQs
Why can’t I delete an image from my Facebook ad?
You may encounter this problem because of platform limitations, lack of permissions, or browser errors. Try clearing your cache, accessing the application on another device, or checking your account access. If the issue is still present, check for system downtimes or reach out to Meta support.
Is it possible to remove an image from a running ad campaign?
No, active ads cannot be edited on Facebook, such as removing images. To edit, pause or copy the campaign and edit the new one. After editing, relaunch the new campaign.
How do I verify if there’s a Meta system outage impacting Ads Manager?
Go to Meta Status to see if there is a current technical problem. If there is an outage reported, you might have to wait for Meta to resolve it. Try again in a few hours or change devices.
What do I do if the image deletion problem continues after attempting all fixes?
If the above solutions didn’t work for you, try contacting Meta Support. Go to the Facebook Business Help Center and request help. Share information such as Ad ID, screenshots, and steps attempted for troubleshooting.
Can I delete images from Meta Business Suite rather than Ads Manager?
Yes, if the image was uploaded through Meta Business Suite, attempt removing it from there rather than Ads Manager. Go into Business Suite, find the ad, and delete the image if possible. If that doesn’t function, try duplicating the ad and editing in the copy.